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More than 30 days before arrival date = 10% of the booking price.
29 – 7 days before arrival date = 50% of the booking price.
Less than 7 days before arrival = 100% of the booking price.
There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.
CHANGES BY THE COMPANY
In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.
DATA PROTECTION (Organic Law 15/1999 of 13th December )
In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.
This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website? When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help process your reservation.
When do we collect information? We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.
How do we use your information? We may use the information we collect from you when you make a reservation, send us a request, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • To improve our website in order to better serve you. • To quickly process your transactions. We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions. • Process reservations and to send information and updates pertaining to orders • We may also send you additional information related to your product and/or service.
How do we protect visitor information? Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.
Third Party Disclosure We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Third party links At this time, we do not include or offer third party products or services on our website.
Questions If there are any questions regarding this privacy policy you may contact us using the contact information in the footer of the site, or via the the form on the Contacts page.
EXPERIENCE SEVILLE FROM WITHIN, IN A SUBLIME ANDALUSIAN PALACE BRIMMING WITH HISTORY, CHARACTER, AND AN UNBEATABLE LOCATION.
Set in the iconic Callejón del Agua, in the heart of the historic Santa Cruz district, this extraordinary 13th-century Sevillian palace, once part of the Royal Alcázar complex, offers a truly unique lodging experience.
Accommodating up to 18 guests, it features 9 elegant en-suite bedrooms that guarantee privacy, comfort, and a refined atmosphere.
From its balconies, windows, and terraces, guests can enjoy privileged views of the Alcázar gardens—a setting so immersive, it feels like living inside the royal gardens, yet with the intimacy of a private noble home.
At the center of the house lies a spectacular courtyard with arches and columns, bathed in natural light and lush greenery, considered one of the most colorful and photographed in Seville. Extending from this space, the rooftop reveals a private terrace adorned with flowers, outdoor furniture, and a traditional Andalusian plunge basin, perfect for relaxing at sunset with the city at your feet.
This historic residence once hosted Washington Irving, who lived here while writing Tales of the Alhambra. A sculptural tribute by renowned artist Mariano Benlliure still graces the battlemented façade, enriching the property with cultural and literary significance.
Inside, the palace has been carefully restored, blending antiques, personal artifacts, and contemporary artworks by its owner, the Marquesa de Tenorio, with modern-day comforts. Each room is equipped with air conditioning, heating, colonial-style ceiling fans, and internet access. Guests enjoy the privacy and charm of a magnificent residence, far removed from the impersonality of any hotel.
🛎️ Included service – Personalized attention & daily breakfast
The palace includes dedicated service. A trusted couple, residing discreetly in the service area, personally welcomes guests and remains available throughout their stay.
Each morning, they prepare a homemade breakfast with local products and are happy to assist with anything needed: local recommendations, logistical help, or simply ensuring everything runs perfectly — always with discretion, professionalism, and warmth.